Front Office Team Member

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Our mission at  Mercure Bedford Centre  is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

·  Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
·  Discounted hotel rates all over the world in Accor Hotels
·  Continuously learn and develop yourself with our Accor Academy
·  Support your wellbeing in your professional and personal lives
·  Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
·  Participate actively in initiatives to build a more inclusive and sustainable world
·  And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

As our next Team Leader, you…

Would describe yourself as a committed leader with a deep understanding of other people, a distinct personality and someone who can work in a structured way:

 

·  Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
·  Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
·  Maintain strong working relationships and communicate with all departments.
·  Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.
·  Work duty manager shifts as and when required taking full responsibility of the hotel.
·  Assist in conducting training for all Front Office employees.
·  Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
·  Ensure department policies and procedures are understood by all employees and observed in tasks performed.
·  Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
·  Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
·  You will be working both Night and Day shifts and requires great flexibility.

 

In short: You will welcome the guests and provide support and leadership to all Reception Team Members through coaching, mentoring and training to ensure guest’s satisfaction by providing high quality services with a warm and friendly approach. You are the face of Mercure Bedford Centre Hotel.

Qualifications

Work Experience

* Experience in working in Front Office Reception within a hotel

* Passion for Customer Service

* Great Communication Skills

* Knowledge of FOLS is required

* Problem Solving abilities

* Friendly and Approachable

Additional Information

Salary to be discussed during the interview at the venue.