FRONT OFFICE MANAGER

Job description

Key tasks

- Monitors front office personnel to ensure guests receiving prompt, cordial attention and personal recognition
- Supervises the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
- Monitors Front Office, and particularly Guest Relations personnel, to ensure known repeat guests and other VIPs receive special attention and recognition
- Promotes Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
- Maintains inter-departmental relationships to ensure seamless customer service
- Assumes overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
- Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
- Inspects frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
- Schedules and regularly conducts routine inspections of areas under his/her control
- Maintains knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
- Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
- Works with Human Resources Manager on manpower planning and management needs
- Works with Financial Controller in the preparation and management of the Department’s budget.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)

Essential and optional requirements

- Bachelor’s degree in Hotel Administration, Business Administration or equivalent
- 3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Good writing skills
- Proficient in the use of Microsoft Office and OPERA
- Problem solving, reasoning, motivating, organizational and training abilities
- Strong Leadership skills in managing teams
- Ability to manage complex relationships

·  Access
·  Excel
·  Word
·  Micros
·  Opéra