Front of House Team Leader

Job description

Key tasks

Are you an extraordinary talent with a passion for ensuring that guest has an amazing stay within the hotel? Then join us at Ibis Cambridge!

We are looking for a Front Office Team Leader to join the team at Ibis Cambridge Central Station hotel.

Why Work For Us?
We are part of one of the world's leading hospitality brands- Accor which means our employees will be part of an international group of hospitality professionals working in a world class environment. All around the world, our 250 000 employees give every day the best of themselves by daring to go further, by enriching their diversity, by developing and growing. By dreaming big for their future. Create your own career:
In Ibis Cambridge we believe that our staff members are our most valuable asset and we treat them as such! Every hotel can sell the product, we sell the experience!

What will you be doing as a Front Office Team Leader?
Looking after the guests and ensuring they have an incredible experience with us
Coaching & Training the Team members
Duty Manager shifts
Welcoming guests with check in and saying good bye with check outs
Handling any guest complaints
Concierge and Reservations inquiries

What's in it for You?
Working with a fabulous team that are at the heart of the hotel. Being able to be creative with ways to delight and surprise the guests during their stay with us and make the guests stay incredible and unforgettable.

Your Benefits Include:
Attractive Bonus Scheme
Pension Scheme
A Discount Card to be used in Accor Hotels Worldwide
Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
Training & Development
Additional holidays with service
International Development Opportunities
And more: recommend a friend scheme; Employee Advisory Service; Childcare Vouchers;

What are we looking for?
Personality ESSENTIAL, Experience essential in Reception
Fast on your feet, quick to make friends
Big on Smiles, Massive on quality

If this is YOU and you want more details then get in touch!

To apply & What is next
Email your CV to
We are looking to fill this role as soon as possible and we aim to respond within 5 days
If you are successful you will be invited for an interview followed by a trial shift