Front Desk Supervisor

Job description

Key tasks

• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Helps the Front Office Manager and his/her Assistant organise and manage the team, perform administrative tasks and coordinate with the other departments
• Helps employees improve their skills and provides support for career development
• Supervises the work of the receptionists under his/her responsibility, ensuring synergy and complementarity with Guest Relations Managers
• Through his/her actions and presence at the reception, transmits the Assistant Front Office Manager's instructions and priorities
• Ensures that guests have a smooth running stay
• Organises the welcome and care provided by the team under his/her responsibility

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)

Essential and optional requirements

• Team spirit
• Guest oriented and service minded
• Sales know-how
• Good listening and communication skills
• Self control
• Excellent presentation

·  Excel
·  Power Point
·  Fidélio
·  Micros
·  Opéra