F&B Executive
Pune, INDIA Sales
Job description
Job Description
Primary Responsibilities
· Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
· Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
· Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
· Take food and beverage orders according to guest’s requirements and preferences
· Deliver food & beverage services in accordance to departmental standards and procedures
· Ensure that all food & beverage are served according to service standard
· Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
· Try to remember individual patron’s names and their preferences to extend a personalized service
· Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
· Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
· Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
· Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
· Assist other Food & Beverage outlets with their operations during peak times or when required
Other Responsibilities
· Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
· Be well versed in hotel fire & life safety/emergency procedures
· Attend all briefings, meetings and trainings as assigned by management
· Report for duty on time wearing clean and complete uniform at all times
· Maintain a high standard of personal appearance and hygiene at all times
· Perform other reasonable duties assigned by the Management of the Hotel
Qualifications
Profile
· Secondary / High school education
· Additional certification(s) in Food & Beverage will be an advantage
· Good reading, writing and oral proficiency in English language
· Ability to speak other languages and basic understanding of local languages will be an advantage
· Minimum 2 years of relevant experience in a similar capacity
· Working knowledge of MS Excel, Word, & PowerPoint
Competencies
· Good communication and customer contact skills
· Service oriented with an eye for details
· Ability to work effectively and contribute in a team
· Self-motivated and energetic
· Must be well-presented and professionally groomed at all times