Executive Housekeeper

Job description

Key tasks

As a Executive Housekeeper, your main responsibilities will be:
• Oversee housekeeping department, public area cleaning and Laundry operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Recruit, manage, train and develop the Housekeeping/Laundry team

Pullman and its people

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)
Optional languages Arabic (Intermediate)
French (Intermediate)

Essential and optional requirements

Skills & Experience
• Minimum 3 years previous luxury / upscale hotel experience in the related field
• Pre-opening previous experience in Middle East in large Upscale/Luxury hotel Brand
• Excellent communication skills including fluent English, Arabic is a plus
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to provide outstanding customer satisfaction, maintain positive employee relations and effectively train team members

·  Excel
·  Power Point
·  Word
·  Opéra