• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Helps employees improve their skills and provides support for career development
• Manages all floor staff and adapts management practices to suit the brand culture, operational methods, communication, recruitment etc
• Acting as the ''Mistress of the house'', he/she guarantees a high standard of service for guests in hotel rooms and common areas in line with hygiene and safety standards
• Manages the budget '