Duty Manager

Job description

Key tasks

Must have a thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures and reservations.
Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
Understands and Knows the Eval Pack Audit processes thoroughly.
Attend and Directs daily front office operations and as a one of the team.
Assists Front Office Manager formulating new procedures and directives in order to continue improvement in the Front Office Department.
Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carries out their duties.
Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English