Conference & Banqueting Administrator
Castle Donington (Leicestershire) Administration
Job description
Key tasks
Responsible for driving meetings and events sales and the delivery of a client focused service that results in the achievement of business revenue objectives and quality objectives.
Responsibilities
Sales
Develop a flexible sales strategy to reflect the achievement of hotel budget commitment
Take a proactive sales approach, adapt sales solutions to meet client needs and expectations
Competitor analysis (Promotions, pricing, availability, test calls )
To develop relationships with local clients, direct bookers and agency bookers to ensure a strong base of new and regular repeat business and to ensure confidence in the hotel and booking process.
Maintain current and past client records
Optimize enquiries conversion and turn around time
Make commercial decisions to maximize revenue and upsell additional services
Operations
Client Welcome
Take responsibility for the care and maintenance of the hotel conference facilities, equipment and resources ensure faults and maintenance issues are reported and followed up.
Prepare the Weekly Event list ensuring it is constantly up to date and all changes are communicated to the relevant departments so operations are seamless
Review feedback to the operational team on a regular basis.
Administration/Revenue
Ensure contracts are issued for all events, returned signed by the client and that minimum number guarantees are sought and respected. Monitor the issue and return of client contracts
Review provisional bookings and options weekly to prevent the risk of lost revenue
Take a lead role to ensure the reservations , meeting and events office is opening to a professional standard through your direction and monitoring.
At Novotel, we grow faster
Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.
DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.
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Desired profile
Skills
Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English (Fluent)
Essential and optional requirements
· Opéra