Concierge

Job description

Key tasks

-Welcoming and fare welling all guests, ensuring that all their needs and wants are met
-Assisting guests with queries on places of interest, directions, dining options, transport, weather etc
-Booking excursions, taxi’s, restaurants when required by guests
-Transferring, storage and handling of guest luggage and property
-Parking and retrieving guest cars as part of the property's valet service
-Attending to all incoming calls in a professional and polite manner
-Maintaining strict security procedures to ensure guest confidentiality and safety
-Assist in the implementation and maintenance of Sofitel brand standards
-Assist other departments as required
-Able to supervise/ lead a small team while on shift which could include performance management

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

-Minimum twelve Months experience in a similar customer focused role, luxury or Sofitel operational experience preferred
-Previous customer service experience is essential
-Knowledge of Opera or a similar property management system
-Understanding of luxury guest expectations and a desire to exceed those expectations
-Ability to work varying shifts, weekends and public holidays
-Full, clean valid New Zealand driver’s license is essential (Able to drive manual and automatic car)
-Fluent in English, second language preferred
-Be able to work as part of a team and contribute to a positive working environment
-Confident in communicating with guests and fellow ambassadors
-Thorough knowledge of Auckland and surrounding areas, restaurants and activities
-Impeccable grooming & articulate in communication
-Ability to think on ones feet and to prioritize tasks

·  Opéra