Catering Sales Manager

Job description

Key tasks

Position Summary: This manager will be responsible for the servicing of booked business from different industries to ensure the necessary booking contracts are fulfilled for a successful and profitable operation for the hotel

Primary Duties & Responsibilities:
• Must have 3 years experience as an events coordinator or Events Manager in a full service luxury hotel environment.
• Basic computer skills required including MS Word, MS Excel, and MS Power Point.
• Knowledge of Delphi is required.
• Hotel reservation systems knowledge is helpful.
• Clear, concise written and verbal communication skills.
• Strong customer service orientation and skills
• Excellent listening skills.
• Exceptional detail in follow-up
• Provides a professional image at all times through appearance and dress
• Follow company’s policies and procedures and is able to effectively communicate them to subordinates.
• Track record developing long term business relationships.
• Demonstrate ability to lead by example.
• Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts.
• Creates 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations.
• Thorough knowledge of sales techniques.
• Experience making presentations in front of groups.
• Instill a “can-do” attitude in employees.
• Must be able to think clearly, analyze and resolve problems, while exercising good judgment.
• Able to remain calm and courteous in demanding situations

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Sales
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Job Requirements:
• The Events Service Manager should be a team player with strong communication skills and the ability to multi-task
• A strong sense of urgency is necessary to deliver contracted services and insure customer satisfaction
• Keep DOC fully and promptly informed of all problems or unusual matters so that swift corrective actions may be taken where appropriate—if DOC is not available, contact Robert with Sales clientele challenges
• Coordinate the service efforts between sales department and banquets to insure proper utilization of function space to yield maximum revenues
• Coordinate with other departments to insure quality guest satisfaction
• Generate and distribute BEO’s and group resumes for operating departments review
• Develop creative and attractive menu presentations for potential clients
• Respond to all telephone and walk-in inquiries regarding confirmed group with function space bookings
• Maintain an active trace/follow-up system with Delphi on all personal groups
• Conduct tours of property with meeting planners and potential clients
• Strong Negotiation skills with clients to achieve revenue/profit potential while satisfying client needs
• Ability to comfortably entertain appropriate clients
• Finalize all bookings maximizing all revenue potential by up selling
• Fully versed in all banquet space, facilities, and capabilities of competitive market
• Supervise the initial onset of programs or large events
• Attend and participate in all required meetings
• Provide input on monthly reports, forecasts, budget, and marketing plan
• Ensure all financial funding and or direct billing has been established
• Establish strong relationships with outside vendors, planners, and coordinators

·  Excel
·  Word