Bellperson

Job description

 

 
Bell person

To ensure the efficient handling of guest luggage and adhering to proper check-in and check-out procedures, rostering of bellman, directing and supervising the uniform services staff and to check/maintain the cleanliness of ground floor lobby and main  entrance.
 
Hotel Overview: Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.
 
Summary of Responsibilities:
 
Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following: 
 
·         Ensure that all guests’ baggage are received and delivered promptly and properly upon arrival and departure, including baggage storage
·         Be thoroughly aware of arrivals and departures of each day especially VIP’s and Groups
·         To assist the Doorman in supervising traffic control in the driveway during peak hours
·         Do weekly schedules for bellman staff in relation to Hotel occupancy
·         Conducts daily briefing and ensures that all uniformed service staff are properly instructed and properly dressed, neat, clean and tidy at all times
·         Be responsible for Bellmen training (including identifying training needs)
·         Ensure that all staff are fully informed and knowledgeable on hotel facilities
·         Ensure that the surrounding areas in the lobby level and main entrance are clean
·         Prepare newspaper orders and co-ordinate with news vendors for early delivery; instruct Bellmen in preparing and delivering them to guestrooms
·         Ensuring that all equipment is in proper condition and recorded properly
·         Must be fully conversant with emergency evacuation and fire procedures and ensure all uniformed staff are aware of these procedures
·         Ensure the baggage room is clean and in order at all times
·         Use the Duty Log to document matters of importance and brief Chief Concierge daily
·         Arrange transport  with the Airport Concierge and coordinate luggage
Qualifications:
·         Good English language verbal communication skills 
·         Ability to work cohesively with co-workers and managers as part of a team
·         Ability to be attentive to guest needs, remaining calm and courteous at all times
·         Ability to promote positive relations with hotel residents and patrons
·         Ability to exercise good judgment with difficult guests
·         Understanding and ability to work in a multi-cultural environment
·         Secondary/High School education
·         Minimum one year’s experience in hospitality or customer service related industry

Visa Requirements: Candidate selection will be based on visa availability at Raffles Makkah Palace. We will assist successful applicants with the visa process and provide flights and accommodation

Living & Working at Raffles Makkah Palace: Satisfying our Guests is important to us, and we extend these values to our colleagues as well. We offer competitive salaries, top market service charge, gratuities, quality medical benefits and furnished accommodation. It is important to note that there are currently no income taxes in the Saudi Arabia! Raffles Makkah Palace offers you an unparalleled opportunity to provide top-tier hospitality and spiritual service to visitors of the holiest city in the world for Muslims. To find out more, please visit the following sites:

http://www.sauditourism.com.sa/en/
http://www.saudi.gov.sa/

 
Ahlan Wa Sahlan, Welcome to Makkah