Bar Manager

Job description

Key tasks

• Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset
• Manages the team of barstaff, helping them improve their skills and providing support for career development
• Manages headcount and bar organisation for optimum performance
• Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards
• Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
• Ensures that all products served to guests conform to standard and are of good quality
• Is responsible for the bar's budget, develops revenue and profit margins
• Helps the hotel meet its targets

Customer Relations

• Enhances customer satisfaction by his/her friendly and attentive attitude, discretion and diplomacy
• Seats customers and advises them in their choice of cocktails or other beverages
• Takes customers' orders
• Is attentive to customers and provides an appropriate response to every request
• Establishes a trusting relationship with guests by providing reliable advice
• In coordination with the F&B Manager, handles complaints and remarks relating to the department
Professional techniques / Production

• Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
• Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
• Ensures that beverages conform to hygiene standards and preparation instructions and are served in a timely manner
• Supervises and checks the bar set-up, menu presentation and pricing and creates special promotional events in order to increase revenue and profit margins
• Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
• Coordinates with the departments close to the bar (restaurant, front office etc)
• Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
• Ensures equipment remains in good condition and signals any needs for technical intervention
• Ensures compliance with legislation governing the sale of beverages

Team management and cross-departmental responsibilities

• Evolves working methods in line with brand philosophy
• Is involved in the recruitment, integration and assessment of employees, with the F&B Manager
• Conducts the technical and sales training for the team and supports high potential employees through their career development
• Ensures that staff represent the brand correctly, checking their uniforms and appearance
• Prepares work schedules in line with activity forecasts
• Gets the team involved in actions to meet the department or hotel's targets
• Manages the team of barstaff, creating a good working atmosphere
• Organises operations and ensures that information is duly passed on to the team
• Ensures compliance with labour law in the department

Commercial / Sales

• Is familiar with all the hotel's services and promotes them to encourage guest loyalty
• Increases sales through his/her innovative and creative approach and reliable advice
• Promotes the bar's special offers, cocktails and full range of products
• Is active in creating the bar atmosphere and managing operations
• Keeps a close track of what the competition is doing

Management and administration

• Is responsible for ensuring that consumption ratios meet the targets defined by the hotel and brand
• Helps prepare the annual budget for the bar, analyses results and implements corrective actions as necessary
• Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines
• Manages stocks, takes part in inventories and justifies any consumption differences
• Ensures that equipment and appliances under his/her responsibility remain in good condition

Hygiene / Personal safety / Environment

• Has a thorough knowledge of HACCP hygiene regulations and ensures they are respected at all times
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc)

Pullman and its people

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Food and beverage
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)

Essential and optional requirements

Require experienced Bar manager working in Dubai in similar bar profile to our famous LA FABRIQUE bar. Minimum experience of 3-5 years in managerial role is required.