Bagagiste/Voiturier H/F

Job description

Key tasks

The concierge department is responsible ensuring that on all occasions guests are completely satisfied with their stay and that the service they receive meets or exceeds their expectations. The delivery of outstanding customer service to all guests is paramount to every task they complete.
• Contributing to the preparation of all services for arriving guests and VIP's, guest satisfaction program according to Sofitel service standards.
• Contribute that all Brand Standards are maintained at all times.
• Liaise positively with all departments to ensure complete well-being and luxury experience for the guests.
• Motivate and drive the guest relations team ensuring a professional and team orientated working environment.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Languages essential French
English