Assistant Outlet Manager

Job description

Key tasks

•To support Outlet Manager in managing all the outlets efficiently according to the established concept statements.
•To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
•To assign responsibilities to subordinates and to check their performance periodically.
•To assist in controlling the requisitioning, storage and careful using of all operating equipment and supplies
•To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
•To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
•To assist in conducting monthly inventory checks on all operating equipment and supplies.
•To carry out monthly, quarterly, bi yearly, yearly inventory of operating equipment.
•To establish a rapport with guests maintaining good customer relationship and assisting to update guest history files.
•To conduct daily pre shift briefings to ambassadors on preparation, service and product knowledge.
•To attend Daily Operating Meeting.
•To assist in planning and organizing festive food promotions within the outlet.
•To liaise with the Kitchen and Beverage department on daily operation and quality.
•To handle all guest complaints, requests and enquiries on food, beverage and service.
•To assist in the operations and be visible during peak times.
•To ensure that the outlet cashiering procedures are strictly adhered to.
•To assist in the revision and updating of the outlet Departmental Operations Manual on as needed basis.
•To assist in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan.
•To maintain the Daily Log Book.
•To assist in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately manned to handle the level of business and submit a copy to the Human Recourses Department.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Micros