Assistant Housekeeping Manager

Job description

Key tasks

You direct, manage, coordinate and check the work of the room attendants and cleaning staff. You control the cleanliness of bedrooms and common areas (corridors, stairways...), their layout and the maintenance of appliances and furniture. You manage the stocks of products and supplies required for the team's activity. You may be in charge of purchasing products and materials. You train and manage the housekeeping team depending on your level of responsibilities. You may be in charge of recruitment, staff management and budget management. You may be required to supervise an in-house laundry.

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential Thai (Primary tongue)
English (Working level)

Essential and optional requirements

GENERAL MISSION
• Assists the Executive Housekeeper in directing, controlling and coordinating all housekeeping activities ensuring that the hotel’s financial and guest expectation objectives are met

RESPONSIBILITIES AND MEANS
• To direct and control all subordinate housekeeping staff to ensure that all day to day operational matters are handled on time and guest expectations are met
• To coordinate with front office to ensure that rooms are serviced according to guest requirements’ and vacant rooms are cleaned for new arrivals
• To conduct frequent checks of guest rooms, public areas and back of house areas, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming, and manning levels are in order and takes appropriate action where necessary.
• To assist in overseeing the laundry, uniform room, gardening department and mini-bar ensuring that procedures are accurately followed and are as per hotel standards.
• To assist in inventory control, purchasing, and disbursement for all aspects of housekeeping operations.
• To assist in monitoring the standard of work carried out by contractors engaged by the hotel to ensure it meets the agreed quality
• To be ready and responsible when assigned, to perform any other duties as required from time to time by the management of the hotel

HUMAN RESPONSIBILITIES
• To attend training courses.
• Have a good relationship with all colleagues.
• Understand, supportive, encouraging and helpful to all

RELATIONS
• Reports directly to the Executive Housekeeper