Assistant Housekeeping Manager

Job description

Key tasks

Summary of Responsibilities:
- Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following:
- Provide direction and support to Room Attendants and Housemen, ensuring the Housekeeping Department is run in a smooth efficient manner. The Assistant Housekeeping Manager is responsible to oversee the day-to-day operation of the housekeeping department in order to maintain the standards of service and cleanliness.
- Assists in the development and implementation of innovative promotional and sales events by seeking out creative ways to improve service and increase business volumes.
- Assists with scheduling of Housekeeping Department Ambassadors.
- Helps to ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety.
- Assists in training Ambassadors in proper Safety techniques.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English
Optional languages French
Spanish (Working level)

Essential and optional requirements

Qualifications:
- 1 year of Housekeeping managed experience in a luxury hotel is preferred
- Computer proficiency is an asset.
- Degree in Hotel/Restaurant Management or related discipline a strong asset.
- Ability to analyze data and trends and create strategies for improvement.
- Innovative, creative and willing to take risks.
- Results oriented with the ability to be flexible and work well under pressure.
- Excellent interpersonal skills, with strong written and verbal communication abilities.
- Creative and effective team player, possessing a high degree of professionalism, strong communication, interpersonal and administrative skills; ambition, drive and determination.
- Previous leadership experience required
- Computer literate in Microsoft Window applications preferred
- University/College degree in a related discipline an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times