Assistant Housekeeping Manager (Preferably with Laundry Experien

Job description

Key tasks

OVERVIEW OF DUTIES
To assist in managing the department as a professional, efficient and flexible service department ensuring maximum guest satisfaction consistent with the hotel’s standard and Accor International Standards, through planning, organizing, directing and controlling the Housekeeping operation and administration in the assigned hotel.

OTHER RESPONSIBILITIES
To assist in coordinating an effective and efficient payroll through a flexible work force maximizing utilization of employees and close cooperation with other Rooms Division departments based on the principles of Multi-Skilling and Multi-Tasking.
To ensure that each place of work in the housekeeping department is managed by a Team Leader who are totally accountable for their expenses and profitability.To participate in the formulation of the Annual Operating Budget in determining the projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
To assist in monitoring all costs and recommend measures to control them.
To ensure that the Department Operational Budget is strictly adhered to.
To assist in preparing the monthly forecasts and schedule resources accordingly.
To assist the Executive Housekeeper in efficiently managing the department according to the established concept statement, providing a courteous, professional and efficient and flexible service at all times, following the hotels Standards of Performance.
To have a full working knowledge and capability to supervise, making sure that all services offered by housekeeping are always carried out with the utmost efficiency and courtesy.
To assign responsibilities to subordinates, implementing multi tasking principles and to check their performance daily.
To assist in maintaining and implementation of a flexible employee base, with the right mix of employees.
To assist in allocating employees over the Division based on established business levels for that day.
To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.
To have a complete understanding of the different cleaning products and their economical use.
To ensure that the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the place of work is adequately equipped.
To monitor service and rooms standards in all work place.
To be always available and on-duty during peak periods (frequently during massive and simultaneous check-in / check-out operation).
To conduct frequent and thorough inspections together with the Executive Housekeeper related to standard and cleanliness of the hotel.
To assist in conducting monthly inventory checks on all operating equipment and supplies / linen
To communicate with Purchasing Department and be responsible for punctual ordering or replacement (if necessary) of guest supplies, cleaning supplies, printing and stationary of the rooms, linen, uniforms and ensures the proper handling and storing.
To conduct daily pre-shift briefings to employees on VIP rooms, long stay guest, arrivals & departures, function/events of the day and previous days guest comments.
To liaise with Front Office and other related departments on daily operations.
To have a thorough understanding and knowledge of all rooms related service and product and up sell alternatives.
To assist in communicating with the florist on hotel floral arrangements and ensure their proper arrangement and maintenance.
To assist in communicating with the hotels contracted company for pest control to ensure that an effective program is instituted and maintained.
To keep informed of the housekeeping standards of opening competitor hotels.
To assist the Food and Beverage department as necessary in providing uniforms and decoration for special theme parties and other promotions.
To ensure proper handling and control of lost and found items as per local rules and regulations
Ensures that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures..
To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.
To be familiar with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.
To be fully aware and conversant of ISO14001 (for Ibis Hotel) policies and procedures and is responsible to integrate them in the day to day operation.

ADMINISTRATION
To ensure that all meetings are well planned, efficient and results oriented.
To maintain the Daily Log Book
To assist in planning the weekly duty roster and work schedules.
To report Lost & Found items and handle them in accordance to the hotels policies and procedures and to the local government regulations.
To submit all guest and staff incident reports
In the absence of the Executive Housekeeper, to attend weekly Front Office meetings and Daily Operations Meeting
To supervise departmental orientation programs for new employees to make sure that they understand the policy and procedure of the hotel.
To be knowledgeable and ensure proper completion of all local government requirements concerning hotel guests.
To maintain an efficient method of communication for coordination of all Departments with particular emphasis on GSO, credit, sales, housekeeping, maintenance, communication centre and security.
To assist in liaising and organize with other department that the established cleaning schedules are strictly adhered to.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English (Fluent)