Assistant General Manager

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Assist the General Manager in his role of leader, manager, administrator and salesman

• Participate in the hotel's organisation and manage the accommodation and Food and Beverage team.

• Be readily available for the teams and hotel guests, and work with the General Manager to ensure a high level of quality for all services

• Focus on Quality and ensure guest satisfaction and loyalty thought handling complaints and coming up with solutions, analysing and replying to guest’s feedback, oversee hotel quality performance through GSS.

• Participate in the recruitment and selection of new employees. Develop, coach and train the team, conduct annual performance reviews. Managerial responsibility over all of the team under your authority.

• Administration responsibility with invoicing, cash operations and activity reports. Carry out inventories in compliance with administrative and financial procedures.

• Overlook the group reservation sales and organisation

• Replace the General Manager when he is not on site

• Are results-driven and understand what needs to be done in order to achieve the hotel goals.

As Assistant Manager you will have the opportunity to contribute to a fabulous guest experience together with your team. To help you do that we will support you with the knowledge and skills to be successful in your role.

Ibis Styles London Gloucester Road has a distinctive Victorian building with 84 bedrooms and puts you within easy reach of London's iconic attractions. Our hotel has recently been refurbished in a charming, contemporary design with quirky touches throughout. Rooms are subtly inspired by the London Underground - look out for the surprising, playful touches that make this hotel special.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

 

Qualifications

 

·  Bachelor's Degree in any field or a Diploma in vocational hospitality (preferred)
·  Management experience
·  Customer service experience
·  Strong Conflict resolution skills
·  Development and training skills
·  Effective communication, relationship development skills, strong representation skills,
·  Creative, innovative, dynamic, result-oriented and self-motivated,
·  High organizational planning, follow-up, presentation and reporting skills,
·  Able to use Fols / Opera Cloud at an advanced level

Additional Information

Our mission at ibis Styles London Gloucester Road is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

·  Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
·  Discounted hotel rates all over the world in Accor Hotels
·  Continuously learn and develop yourself with our Accor Academy
·  Support your wellbeing in your professional and personal lives
·  Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
·  Participate actively in initiatives to build a more inclusive and sustainable world
·  And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality