Assistant Front Office Manager

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

As our next Assistant Front Office Manager, you…

Will support the Front Office Manager to run operations to the highest standard.

Will provide guidance and support to the Reception & Night team; helping them to achieve their potential and accomplish overall departmental objectives.

Will facilitate the effective running of front office operations with a hands-on approach.

Will help guests and create positive experiences.

Will be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

Will maintain strong working relationships and lines of communication with all departments.

Will act as duty manager as and when required.

Will want to grow and develop in the role and to succeed in the hotel and company as a whole.

A little more information:

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

Our hotel offers 68 bedrooms (with a further 12 apartments currently being built) and 3 meeting rooms, perfect for a variety of events and occasions. Guests can take advantage of our onsite restaurant, lounge and bar for a relaxing food and / or drink experience. The hotel is located in the centre of Salisbury, providing the ideal site from which visitors can explore the wonders of Wiltshire.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Are you a Head Receptionist looking for a new opportunity? Do you have experience in the Hospitality Industry? If you feel you are the right candidate for the role as our Assistant Front Office Manager, please click ‘apply’ now! We’d love to hear from you!

Qualifications

Your experience and skills include:

Candidate must possess a minimum two-year experience in a supervisory role in a hotel or similar work environment along with strong organizational skills and the ability to work independently. Excellent verbal and written English skills. Excellent interpersonal, communication, organizational, and computer skills. Willingness and ability to work to a flexible schedule to meet business demands. Assist with additional projects or requests as needed. 

Additional Information

One more thing…

By working at the Mercure White Hart Salisbury you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.