Assistant Butler
Istanbul, TURKEY Hotels - Restaurants
Job description
Company Description
Job Summary/Purpose:
Butler acts as a point of contact for the guest during their stay, assisting with any arrangements or requests of the guests and provides personalized service to ensure a flawless and memorable experience through the Raffles touch.
· To have thorough knowledge of Private Bar SOP’s for Butler Service department
· To have accurate knowledge of different room categories, private bar items and reading Opera PMS reports
· To have thorough knowledge of local rules and regulations
· To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation
· To adhere to Butler’s standards and procedures and enforce the same
Job Description
· Filling and refreshing private bar items and tea-coffee setup
· Recording the minibar consumptions of guest rooms to hand over to butler office for daily postings
· Keeping track of all due out and stay over DND rooms
· Cleaning, maintaining and ensuring the upkeep of guest minibars and butler minibar storerooms and reporting any maintenance faults /
· Checking the expiry dates of products regularly for optimum usage of resources.
· Ensuring all unattended valuables and inside guest rooms are noted and Butler Administration Officer İS informed about the same.
· Regularly attending department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.
· Attend training sessions and perform related duties as required.
Qualifications
· High School Degree
· Ability to work well under pressure in a fast paced environment.
· Ability to work cohesively with fellow colleagues without constant supervision.