Vendor Management Analyst with English & German

Job description

Responsibilities:

· Receive day to day queries from service centers regarding day to day repair operations.
· Proceed w/ classification, escalation to owner of the resolution , and resolution as required of this queries to service centers.
· Will work to ensure that request coming from service centers are resolved as per defined KPIs w/ clients.
· Will escalate if any issue, delay, trend, problem is detected on the day to day operations.
· Will communicate written responses to service center according to agreed resolution.

Desired profile

·  Fluent German and English
·  Analytical skills
·  Great customer service skills
·  Good problem solving skills
·  Advanced level of Excel skills
·  At least 1-2 years of experience