Offers “Accenture”

Pourvu Accenture

Training and Performance Support Lead

  • Internship
  • IRELAND
  • Sales

Position filled!

Job description



The Trainer is responsible for the execution of day to day training activities such as, new hire on boarding, cascading product updates of the project, conducting refresher sessions based on training analysis and other training initiatives to drive performance. He she will be tasked to assist the Site Training Lead on tracking progress of training initiatives, evaluate accuracy of updates and reports and on boarding new Junior Trainers. Senior trainers will also be involved on trainer improvement activities to ensure skills development.

DUTIES AND RESPONSIBILITIES

· Timely completion of assign escalated disputes within the timeline
· Creation of project s weekly assessment based on top error drivers and updates
· Provide weekly analysis on the weekly assessment result
· Facilitate training refresher sessions based on quality top drivers, assessment errors and updates
· Facilitate new workflow project
· Facilitate New Hire Classes and cross training Involved in the planning phase of activities for performance management initiatives
· Execute training activities under performance management initiatives Conduct real time audit side by side with analyst
· Training material creation based on training needs analysis
· Attend training related syncs with clients
· Review and provide feedback on updated training materials from the client
· Stay updated with the project trends and tool enhancements
· Evaluate and sign off on weekly assessment report and email updates
· Track completion for training roll outs
· Facilitate culture deck training
· Onboard new trainers junior trainers
· Represent training team on local weekly monthly business review
· Creation weekly training performance report
· Conduct trainer observation to ensure training consistency Lead training meetings to address team s help items and status check on weekly training activities
· Assist the site training lead on conducting 1 1 coaching sessions with the trainers

Profil recherché



Qualifications :

·  College Graduate with 2 4 years of experience as a trainer
·  Excellent oral and written communication skills.
·  Sound decision making and organizational skills
·  Ability to present complex information to a variety of audiences
·  Proficiency in MS office applications Excel, Powerpoint and Word Proven ability to master the full training cycle
·  Familiarity with traditional and modern training methods, tools and techniques