Procurement Client Support Agent with Polish language

Job description

In this position you have opportunity to obtain experience from multinational corporation while using and improving your foreign languages on everyday basis. As part of our internship program, you will get not only relevant working experience but also regular trainings in negotiation, cross-cultural communication, client facing and other areas of the international working environment.

In Accenture we are ready to help you to start and accelerate your way to the next career level.

WHAT WILL YOU DO:

Handle all incoming helpdesk calls from the Client business and suppliers of a procurement system nature, being the prime contact for client's enquiries. Use Support Works for call management providing users with estimated resolution timescales and escalate issues that cannot be resolved in line with defined procedures.

• to pick up the telephone promptly as a priority over all other activities

• to create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base

• to maintain and improve customer retention levels by developing professional relationship with customers

• proactively initiate follow-up calls

• to provide timely, accurate and relevant service related information in order for them to be delighted

• solves problems largely by precedent with referral to detailed instructions and procedures

Desired profile

Qualifications :

WHAT DO WE EXPECT:

Language skills:

- very good written and spoken Polish and English language skills

Functional skills:

- good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers / customers on a regular basis)

- procurement and analytical background

Technical Skills:

- good IT procurement skills, PC (Windows, Word, Excel, PowerPoint) and ERP (SAP) or other eRequisitioning tools

WHAT WE OFFER:

Salary:
Accenture offers a competitive compensation package. As required by the Slovak law we hereby state, that the monthly minimum base gross pay starts from 1100 €.

Recognition:
• Guaranteed Paid overtime or overtime vacation
• Cafeteria – Budget for benefits based on your choice
• Transparent bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
Loyalty:
• Loyalty present
• Option to participate on projects abroad
Future:
• Wide range of leading-edge trainings (including various language courses)
• Teambuilding activities
• Regular performance management and evaluation process
• Ongoing career guidance and mentoring
Family & Health:
• Multisport card which grants an access to hundreds of different gyms, studios and swimming pools
• Three self-recovery days without doctor‘s note
• Sick leave compensation
• Family oriented benefits (Wedding and New baby bonus, Inhouse day care)