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Offers “Accenture”

Expires soon Accenture

Portuguese Technical Support

  • Internship
  • COSTA RICA
  • Sales

Job description



Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com .

Key Responsibilities


· Regular case reviews of reactive cases to assess health and status Identify the root cause of reactive support incidents and categorize in line with ITIL methodology
· Communication with internal support organizations for case updates and action requests
· Direct communication with customers to promote case progress where necessary
· Produce regular reports on case health metrics

Ideal candidate profile



Qualifications :


Required Experience

· Advanced in English and Portuguese
· 3 years of experience in supporting enterprise technologies
· Fundamental Technical know-how on system trouble shooting
· Good communication and written skills in English
· Client Customer handling experience Excellent customer service skills.
· Proficient in Metrics and Reporting
· Proficient in MS Office including MS Excel, Word and PowerPoint


Skills
· Should be capable to take initiatives, team player
· Should be capable to do training with customers
· Develops and maintains good working relationships with others
· Acts confidently in uncertain circumstances works effectively in ambiguous situations.
· Takes well thought out action to achieve a specific impact
· Positive, energetic, enthusiastic attitude