Microsoft Dynamics CRM Analyst

Job description

Accenture Technology Solutions is the place for someone looking for a challenging IT career and access to the kind of training, expertise and development tools that only a large company can offer. Our international reach also means you could have the opportunity to be part of a truly global organization of smart, technically-minded people and work with dynamic clients in countries all over the world.

Accenture Technology Solutions employs technology enthusiasts who focus on application development, systems administration work, and software maintenance providing practical programming and technology implementation for business.

Job description

• Design Dynamics CRM to be fully compliant with customer business process, integrate CRM solution into other systems like ERP, Intranet and Websites

• Participate in execution and documentation of tests necessary to ensure that an application or technical environment meets Accenture Quality standards
• Design, test program or application modules that meet design specification
• Gather requirements, create functional specification, manage requirements backlog
• Estimate and track effort for new requirements
• Organize and drive requirements prioritization meetings
• Organize and drive User acceptance testing sessions
• Organize and drive user training sessions
• Assist development team during implementation of new features
• Assist development team with testing of new application releases
• Work with support and development team to analyze and track issues
• Promptly escalate issues

Desired profile

Qualifications :

• Experience in Business Analyst role

• Good knowledge of Dynamics CRM from a functional point of view
• Technical degree would be a plus
• Very good interpersonal and teamwork skills
• Very good communication & presentation skills – deliver presentations, organize and drive meetings (on-site, video-conferences), write clear and concise documentation
• Fluent in English
• Problem solving skills and analytical thinking