Legal Triage Analyst - German Speaker

Job description

Legal Triage Customer Service Representative with Fluent English & German language.

Role Summary

The person will be responsible for receiving, triaging and responding to requests from legal agencies following client's strict processes and guidelines.

Main Responsibilities/Accountabilities:

· Validate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond or support in response to inquiries and/or escalations which may be generated by including but not limited to external third parties, Client or Accenture.
· Become an established subject matter expert for policies and procedures in scope for Accenture
· Understanding and checking validity of tickets under client supervision for EMEA cases following client processes and procedures
· Complying with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
· Assigned and accountable for workable solutions and processes within specific area of responsibility
· Escalating production issues to Operations Manager or client Point of Contact as appropriate
· Addressing most non-routine issues
· Ensuring all work is performed in accordance with SLAs and metrics

Desired profile

Qualifications :

Qualifications

·  Bachelor's degree
·  A minimum of 18 months' customer service experience in a professional work environment
·  Minimum 1 years' experience with Microsoft Office

Preferred Qualifications:

·  Results & detail oriented
·  Willingness to work with sensitive, adult, and controversial content
·  Strong written and verbal communication skills
·  Attention to details is essential
·  Proactive and willing to go the extra mile