Learning Coordinator - Seattle, WA

Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and serviceoperations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world's largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/ .

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, , capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

The Learning Operations Coordinator will be the single point of contact for learning operations for some or all of a specific learning program, in addition to supporting onsite management activities for multiple learning programs. They will plan and manage the preparation, execution, and follow up for both in person and virtual learning events. These activities include but are not limited to interfacing with stakeholders and attendees, sending communications, tracking progress, distributing physical materials, setting up and taking down classrooms, and identifying areas for operational improvement, in adherence with defined program requirements and policies.

Key Responsibilities:

· Manages relationships and back and forth communication with the direct client team, in addition to stakeholders for the learning program(s) itself, which may include program owners, attendees, and speakers or facilitators, both internal and external, to understand program plan and ensure execution against it
· Oversees daily task load ensuring quality and efficient delivery across a range of onsite activities such as workspace/meeting reservation and set-up, A/V support, catering, document services, floor operations support, space utilization management, stock and maintain appearance of classrooms, SWAG storage and setup, and/or other services
· Engages with and provides direction to team of offshore shared service resources who support program execution
· Designs and implements processes to deliver performance improvements to continually support client's Learning Operations strategy, including sharing best practices across teams/locations
· Conducts quality assurance checks to ensure service standards are being met
· Assists in answering general inquiries from session facilitators and/or attendees, and supports resolution of issues/concerns or directs them to the appropriate resource
· Manages urgent escalations and troubleshoots to either solve issues and/or raise them to supervisors and/or stakeholders, including points of contact in other departments
· Supports tracking attendance/completion for in-person sessions as required
· May support with hosting and greeting/directing employees and/or tours for non-employees attending sessions, training facilitators and guest speakers
· May engage with vendors to process ordering, inventory, preparation and distribution of materials for sessions
· May assist with retrieval and/or destruction of documents, according to archival guidelines

Desired profile

Qualifications :

Basic Qualifications:
·  Minimum 2 years' project management or event planning
·  Minimum 2 years' customer service experience

Preferred Skills:
·  Bachelor's degree
·  Able to manage cross-functional team relationships and serve as a single point of contact to handle questions and concerns
·  Able to oversee execution by supporting team members
·  Able to manage multiple activities simultaneously

Professional Skills Requirements:
·  Strong organizational skills
·  Ability to prioritize conflicting requirements
·  Passion for customer service
·  Positive attitude and ability to engage with new various stakeholders
·  Critical thinking problem solving skills
·  Conflict resolution, facilitation, negotiation
·  Good time management skills
·  Stakeholder management

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.