Offers “Accenture”

Expires soon Accenture

Disputes Officer with Portuguese

  • IT development

Job description

• Record /upload disputes from various channels and assign the correct dispute code from the standard set of codes;

• Capture additional information (from dispute originator or third party) and/or detailed problem explanation and register in the system;

• Stop invoice from further being produced (if applicable) by flagging this in the system;

• Contact relevant stakeholder if required (by phone/ email/ fax if external, or by workflow if internal) in dependent on the dispute resolution procedure;

• Investigate dispute, verify corrective steps and share the solution proposal with relevant stakeholders;

• Take actions regarding the shared solution with stakeholders, record solution details in the system and close the dispute;

• Analyze dispute root source and cause by downloading and assessing invoice dispute management reports from the system;

• Identify problems and summarize possible corrective actions;

• Communicate root causes that come from a local department to local F&A and Local Dispute Coordinator;

• Support the Invoice to Cash process manager and Payment allocation Team Leader in achieving the process objectives;

• Deliver service in line with agreed controls and procedures;

• Strive for high levels of customer service.

Ideal candidate profile

Qualifications :

• Written and spoken ability to communicate in Portuguese for client interaction (C1);

Good English (B2);

• 0-2 years relevant experience (depending on the position's career level);

• Experience with accounting systems, cash applications, customer service, SAP would be a plus;

• Competent Microsoft Office user: Excel, Word and Power Point;

• Ability to solve urgent matters and work under pressure;

• Ability to prioritize and schedule workload;

• Reliable, active approach striving for process improvement;

• Responsibility, accuracy;

• Team player.