Customer Solution Associate - Russian

Job description

JD - Customer Solution Specialist

The Overall Responsibility Would Include

• Maintaining a positive and professional attitude towards customers

• Providing support across a variety of platforms, including chat, live email, instant messaging, and phone

• Scope and collect customer requirements, provide guidance on best practices and apply technology and product knowledge to address customer's business and needs

• Act as point of contact to provide consultative technical support on agencies and advertisers accounts.

• Drive customer communications and technical issue resolution, resulting in the highest level of customer satisfaction

• Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools

• Educate client end users on product usage, from the basics to best practices

• Troubleshoot and resolve complex cases

Desired profile

Qualifications :

Minimum Qualifications
• Excellent verbal and written Russian language skills

• Bachelor's degree from an accredited institution, or must have reached college level with at least 2 years of prior work experience in a BPO and/or captive service organizations

• Any qualification or experience in Digital marketing would be an added advantage

• Strong attention to detail and a proven ability to balance multiple priorities and meet deadlines.

• Experience working in a fast-paced, client-facing technical service environment supporting web-based products

Experience

• 3-5 years BPO experience in Technical Support/Customer service operations or 1-2 years in Online Ads/Troubleshooting/Campaign Optimization in any company

Preferred Qualifications

• Ability to go beyond help center articles and understand the technical system to resolve advertiser queries

• Ability to absorb complex technical concepts and communicate them to a non-technical audience

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world's largest network of Advanced Technology and Intelligent Operations centres. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at http://www.accenture.com/ .