Customer Service Agent with Dutch (Praag) - Accenture - Amsterdam - Wizbii

Customer Service Agent with Dutch (Praag)

  • Par Accenture
  • Amsterdam (Nederland)
  • Secrétariat / Administration

Description de l'offre

Join a global management consulting, technology services and outsourcing company, with approximately 336,000 people serving clients in more than 120 countries.

Accenture’s Services workforce is a dedicated team of specialists who work on outsourcing projects for clients from different countries. These are long-term partnerships with clients for whom we manage and provide specialized business operations, such as finance and accounting, IT, applications development and maintenance, and HR. Currently we are looking for talent people to join our international team in Prague as a:

Customer Service Agent with Dutch

Profil recherché

Qualifications :

What are your responsibilities?

·  Receive and process claim notifications from our client;
·  Maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues;
·  Ensure that correct resolutions are found and involve appropriate areas in resolving problems when needed;
·  Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base;
·  Demonstrate understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings;
·  Develop and improve your product knowledge, business- and professional skills.

Are you our ideal candidate?

·  Fluent in Dutch and English;
·  Strong attention to detail;
·  Great communication and interpersonal skills;
·  Enthusiastic, positive attitude with a strong willingness to learn;
·  Team player;
·  Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook).

Our offer

·  Develop yourself in a dynamic international environment and gain valuable international work experience while working in a Dutch team;
·  Relocation bonus;
·  Competitive local salary and wide range of benefits (meal and wellness coupons, 5 weeks of holiday, health insurance and bonus schemes etc.);
·  Professional growth based on performance.

How to apply?

Please send your CV to Natasja Severijns at .

For more information about a career at Accenture, please visit or send an enquiry to .

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À propos de Accenture

Entreprise internationale de conseils en management et technologies, Andersen Consulting a été créée en 1989. Issue du département conseil d’Arthur Andersen, la société devient Accenture (contraction d’Accent on the future) en 2001. Aujourd’hui dirigée par Pierre Nanterre et basée à Dublin, Accenture compte 289 000 collaborateurs intervenant dans plus de 120 pays. En 2013, l’entreprise a généré un chiffre d’affaires de 28,6 milliards de dollars. Experte en conseil en stratégie, en organisation et en développement et mise en œuvre de système d’information, Accenture travaille au service des plus grandes organisations du monde en les accompagnant sur la route de la performance comme le souligne son slogan High performance.Delivered. Autour des valeurs telles que la gestion responsable, le développement des talents ou la création de valeur, ce réseau mondial intervient également dans le domaine de l’externalisation. 

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