Customer Service Associate with Italian

Job description

Customer Operator with Italian

Requirements:

I. Analyze, archive and close the ticket related to the technical vendor document (such as equipment maintenance intervention):

· receive the document in pdf format via email;
· analyze and upload the document in the share point;
· track the document data in a customized form saved in share point;
· check the compliance of document related to specific KPIs;
· prepare weekly reports (MS Excel) on technical vendors performances and results; II. Analyze and archive technical vendor documents related to the contract hours budget of Store trading zone:

· control budget availability for each Store;
· prepare weekly report (MS Excel) on the alerts for exceeding the use of budget to be shared with customer;
III. Monitor the Energy Market:

· monitor Market quotations following specific procedures;
· prepare the reports (MS Excel) required by the Italian Energy Manager.

Desired profile

Qualifications :

Ideal candidate:
·  Excellent Italian in both oral and written communication
·  Medium English skills both verbal and written communication
·  Intermediate Microsoft Excel skills
·  Drives issues to resolution and good problem-solving skills
·  Good and flexible team player
·  Responsibility and proactivity