Cloud Services Operations Specialist

Job description

Career Track: Client Delivery & Operations
Role: Cloud Operations Specialist
Location: Chicago, IL

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

Job Description
The Cloud Operations Specialist is responsible for coding the automation process components as per the Low-level Design (LLD) or Technical Design Document (TDD) document(s). The developer will also validate the automation by performing appropriate unit testing and ensure configuration control is maintained at all times. Maintain a high level of knowledge on the deployment of technologies and/or software solutions
· Demonstrate ability to take ownership, be accountable and build loyalty to deliver service excellence
· Update standards/project specific documentation as necessary
· Ability to interface with internal clients and vendors is essential
· Understanding of various operating systems and software packages as required for supporting products

Desired profile

Qualifications :

Basic Qualifications
·  Minimum 2 years of experience in with Robotic Process Automation with tools like Blue Prism
·  Minimum 2 years of experience with developing business cases to show ROI
·  Minimum 1 year of experience with automation tools like HPOO and Resolve
·  Minimum 1 year of experience with incident management tools like ServiceNow

Professional Skill Requirements
·  ServiceNow experience
·  Proven success in contributing to a team-oriented environment.
·  Proven ability to work creatively and analytically in a problem-solving environment.
·  Excellent leadership, communication (written and oral) and interpersonal skill.
·  Good understanding of PC and Mac computers, mobile devices, and Microsoft Office applications, (Word, PowerPoint, Excel, Outlook)
·  Strong organizational skills.
·  Strong written and oral communication skills.
·  Excellent analytical and problem-solving skills
Candidates who are currently on assignment as part of the Global Careers program are not eligible for consideration.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.