SERVICE TECHNICIAN HTA/HTB SPECIALIZED IN MONITORING

Description de l'offre

Tasks:
Main Accountabilities :

Service delivery :
Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).

Customer approach :
Contributes to customer satisfaction by executing Service work according to
customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales
opportunities and communicates them internally.

Materials and supply :
Coordinates, prepares and ensures that all materials, parts and equipment
are available and at the appropriate quality for Service activities.

Documentation and reports :
Prepares all documents and reports to be signed by the customer
representative. Reports work done in a timely manner and follows up when needed.

Troubleshooting :
Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes
recommendations to avoid repeating the problem in the future.

Support :
Assure the trainings customers on the installed equipments
Assure the on-call/stand-by of the customer

Continuous improvement :
Proactively identifies suggestions for product and quality improvement and
communicates them further in the ABB organization. Provides
recommendations to management to improve operations and customer
service.

Health and safety :
Applies safety rules and safe practices as well as environmental
responsibilities.
Reports unsafe practices and incidents.

Additional information:

Location:
   Cergy Pontoise,Ile of France,France

Contract type:
   Regular/Permanent

Business Unit:
   Front End Sales

Date posted:
   2016-09-09

Job function:
   Service and Maintenance

Publication ID:
   FR57829345_E13

Profil recherché

Requirements:

Electrotechnical Background

2 to 5 years of experience in maintenance, repair and install electromechanic systems