Customer Excellence Intern - Italian speaking

Job description

As a result of dynamic growth of our organization we are currently looking for candidates for the position of Customer Excellence Intern - Italian speaking. We are looking for an intern, who would support our Customer Excellence team in the regional daily activities. Located in our Budapest office, you could gain work experience in a multicultural environment, learn about sales and supply chain processes of an industrial company and get hand on experience with SAP while speaking and improving your Italian and English language knowledge.

Tasks:

Responsibilities include:
- Order Management: Enter and modify orders by the customers request. Follow up and ensure timely delivery of orders. Organize and coordinate shipments when needed;
- Customer enquiries: Answer customer enquiries both in writing and on the phone related to prices, stock availability, product and shipment documentation in a timely manner;
- Coordinate with the relevant cross-functional organizations to obtain accurate information;
- Supporting complaint management: log customer complaints, assign to the appropriate cross-function for investigation and follow up till resolution;
- On-going documentation: Ensure reliable and accurate documentation of customer enquiries in the customer relationship management tool;
- Customer partnership: Maintaining high quality relationship with dedicated customers.

Requirements:

- We prefer if you have ongoing College/University studies or just finished College/University, but active student status is not required;
- Fluent Italian and English language knowledge;
- Able to work for at least 6-12 months.

Your chances are higher if:
- You are able to work 30-40 hours a week;
- You also possess excellent communication and interpersonal skills;
- You can navigate your way through Microsoft Office applications;
- You're really excited about working with customers and colleagues from various countries and you are not afraid to pick up the phone when they call;
- You can work quick and accurately;
- You have imagination to find new ways to solve problems
- You prefer to work in a team and make friends with colleagues;
- You believe your internship should be more exciting than just making coffee.

Additional information

We offer:

- An interesting job in a company promoting innovative and modern technologies;
- Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas;
- Employment in a stable company with an established position in the market;
- Attractive salary based on your professional experience and skills;
- Good working environment.

Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary.

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees. www.abb.com