Sales Productivity Representative ∞ (Maplewood, MN)

Job description

Description du poste

3M is seeking a Sales Productivity Representative for the Medical Solutions Division  located in Maplewood, MN. At 3M, you can apply your talent in bold ways that matter.  Here, you go.

Job Summary :

The person hired for the position of Sales Productivity Representative will handle varied internal customer transactions; including inbound calls, customer sample order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned.

This position provides an opportunity to transition from other private, public, government, or military environments to a 3M career.

Primary Responsibilities include but are not limited to the following:

·  Acts as the primary liaison with internal customers
·  Communicates clearly and professionally with the customer by telephone and/or written correspondence
·  Educates and informs internal customers of various processes and directs to appropriate resources
·  Has knowledge and understanding of the current processing systems and can provide service to internal and external customers
·  Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
·  Practices first call resolution with internal and external customers; improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems
·  Participates in and maintains a quality service culture
·  Supports the organization's quality program(s)
·  Participates in or leads department initiatives and shares knowledge with colleagues

Basic Qualifications:

·  Possess a Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution
·  Minimum of one (1) year of combined experience in customer service and/or sales in a private, public, government,or military environment

Preferred Qualifications:

·  Salesforce system experience is preferred
·  Experienced with cross-functional project participation
·  Possesses exceptional customer service competencies
·  Enjoys helping and interacting with other people in a professional, courteous manner and give continuous attention to customer satisfaction
·  Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems
·  Ability to work in a high volume rapidly changing environment

Location: Maplewood, MN

Travel: May include up to 10% domestic

Relocation: Is not authorized

                                                 

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).