Sales Supervisor (w/m/d)
Wien, AUSTRIA Sales
Job description
Sales Supervisor (m/w/d)
In this role, you are aiming at ensuring consistent management presence on the floor, resulting in better client experience and better team support. As a result of your specialization as Sales Supervisor you will have the following core responsibilities:
Floor orchestration & Traffic Management:
· Ensure business opportunities and client experience are maximized through efficient floor management – including but not limited to:
· Be a visible presence on the floor
· Oversee and direct clients and staff flows to minimize waiting time
· Oversee and optimize the welcoming process from greeting to managing waiting time and offering a broad variety of personalized services
· Act as first point of contact for any client escalation matters
· Assist Sales Associates by acting as first line for trouble shootings (ex. provide assistance to the team on policies & procedures as needed)
· Ensure execution of Maison’s guidelines (ex: VM guidelines)
· Daily shopfloor cover planning
Client Development & Client Experience:
· Strongly support the operational roll-out of all clienteling activities for the team
· Assist boutique leadership in the monitoring of the ROI for client relationship programs and actions
· Translate learnings from our client engagement barometer and bring them into action
Leadership:
· Support & develop sales team to elevate team experience:
· Provide feedback and coaching on the spot
· Actively participate to the performance management process
· Identify learning opportunities
· Engage in learning by doing for the team by involving them in co-development exercises to solve boutique challenges
Operations & Business Models:
· Uphold boutique operations & promote new services & tools:
· Guarantee proper execution of all procedures / compliance related activities (ex. Sales / Finance procedure & cash management, Security & Safety procedures)
· Promote knowledge & adoption of tools in an effective way, i.e new mobile POS, sales force
· Promote knowledge & adoption of new services in an effective way
Your Personal Skills:
· Be a Cartier Ambassador
· Be a multitasker and very attentive
· Have a Hands-on mentality and a can do approach
· Deep customer and service orientation