IT Administrator / Service Desk Technician, based in Prague

Job description

As part of our expansion we are looking for a highly motivated Helpdesk Technician to join our team in Prague.

Your responsibilities will include the following:
· Using remote control tools solve 70% of incident calls on the first interaction with the customer.
· Analyze data points from monitoring tools and reporting systems to determine the root cause of a problem and perform the necessary functions to resolve the problem.
· Adhere to established IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
· Provide management with information on problems that are severe in nature or that are exceeding target dates.
· Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
· Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
· Provide assistance in the areas of site support, and project specific assignments. Provide training as needed to end-users.
· Provide support for business applications.
· Perform other duties as required.

Desired profile

Qualifications :

You will have a fundamental knowledge in the areas of Windows 7 Prof Client environment, MS Office2007/2013, O365 and basic Windows 2003/2008R2 environment. Czech and English are a necessity, both spoken and written language. You enjoy helping people and are proactive. You have strong analytical and troubleshooting skills.

You hold an Associate's Degree in Computer Science or related field or at least two years coursework completed towards Bachelor's Degree in Computer Science or related field.

ITIL certification is preferred.

We offer a multicultural working environment in a well-established company, and an attractive compensation package including a range of benefits.