Internship: Customer Project Management

Job description

Job Title

Internship: Customer Project Management

Job Description

At Philips we aim to improve people's lives. Therefore, we strive to delight our customers and provide the best experience for them and their patients. At Supply Chain Management in Health Systems, we are responsible for the planning, delivery and installation of our solutions towards our customers.

The Customer Project Managers (CPM) are responsible for managing the delivery towards our customers. This includes managing expectations towards customers, leading other Philips colleagues to ensure the right delivery, installation, and handover towards our customers. They have a strong influence on critical business metrics such as Customer Satisfaction, Market Cycle Time, Revenue Recognition, Margin, Inventory, among others. At Philips we have a community of approx. 500 CPMs globally.

The Business Process Owner for Installation and Customer Project Management team is responsible for providing the right support towards the CPMs. This includes: providing guidance and standards on processes, developing capabilities, working with markets and BIUs to building improvements and address the longer term challenges, among other activities.

A multi-year CPM program has been developed in order to strengthen the CPM community and processes.

In this role, you have the opportunity to

Support projects of the CPM Program that enable capability building of the CPMs as well as drive other operational improvements such as Market Cycle Time.

You are responsible for

·  Setting up a monitoring and control structure to provide transparency on the progress and impact of the CPM capabilities project
·  Supporting the preparation of market capabilities workshops
·  Apply project management techniques to keep the project on track
·  Following up with the CPM leads of the markets on the implementation of improvement roadmaps
·  Create reports that can give additional insights towards the markets (e.g. benchmark, individual performance KPIs)

You are a part of

Health systems Commercial Supply Chain organization responsible for exceeding order fulfillment expectations, enabling the delivery of the health continuum to our customers and consumers, as well as driving operational excellence.

To succeed in this role, you should have the following skills and experience

Currently studying towards your Msc in one of the following fields:

Project Management

Supply Chain Management

Business Administration

• Preferable with experience in a multinational company/environment

• Advanced business analytical skills (E.g use of pivot tables, slicers, visual basic)

• Strong stakeholder management, project management and communication skills

• Fluent in English

• Self-driven, Eager to learn and to challenge status quo

In return, we offer you

The opportunity to get a deeper understanding of an End2End process impacting our customers as well as getting experience in a top international company.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

Notes

Required documents in order for us to continue with your application:

·  • Student registration form (Proof of enrollment at your current education)

· • Resume

· • Cover Letter outlining your motivation and informing your availability

Please note that in order to be considered for an internship, it should be compulsory (for students outside EU/EER) by your education and you need to be registered as a student during the entire internship period . Formal documentation of which may be requested at any time.

Please note that the contents of our regular internship assignments are not suitable for professionals (and/or MBA students) with professional work experience.

Contact

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