Process Agent/Analyst with Turkish language

Job description

About us

Ranked as one of the most innovative companies in the world, KONE is a global leader in elevator and escalator business. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings. KONE's Shared Service Centers are an integral part of KONE Finance organization. The units ensure harmonized transaction handling and business process development.

We are looking for

Administrative clerk with financial and accounting background, who will be responsible for:

·  Validates the documentation and seeks any required additional information, documentation or approval from the country
·  Executes quality checks at various stages of the process and keeps the quality statistics up to date
·  Reports time and other process performance data on a daily basis as required
·  Daily reconciliation and corrective actions, if needed
·  Identify issues and discuss with or escalate to team leader
·  Deliver input for proper reporting
·  Takes responsibility on complex processing activities. Processes transactions or guides other team members on the correct interpretation and execution of instructions.
·  Participation in team meetings, process analysis and improvement/harmonization actions (calls, meetings)
·  Act as a super user on process and / or application level within the team 
·  Perform other tasks as allocated by team leaders, managers relating to reporting and other SSC processes
·  Analyses complex cases for correct registration
·  Identifies the right contacts in the business and maintains a working relationship with the key business roles involved in the process

We offer

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Desired profile

Skills, Education and Experience

 

·  Intermediate Turkish and English.
·  Secondary school education/University education, preferably in Finance, Economics or business administration.
·  Experience in Finance, Administration or Sales is an advantage
·  Experience with projects is advantage
·  Experience with SAP is an advantage
·  Efficient use of Microsoft Office, advanced user in Microsoft excel is an advantage
·  Self – driven, flexible,  detail oriented with positive mind-set
·  Strong team player, customer – oriented, motinvating
·  Creative and analytical problem solver
·  Active communication skills