Remote Technical Support - Italian

Job description

This role participates in remote technical support of IBM hardware and software products and/or systems and may include the following:
·  Deliver remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions
·  Provide answers for general usage and operation questions as well as problem determination/problem source Identification
·  Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps)
·  Identify known defects and fixes to resolve problems
·  Aid on supported product known defects for which available corrective service information and program fixes are available
·  Identify suspected defects and engage development teams to assist in resolution
·  Support with questions regarding product documentation related to the supported products
·  Interpret online manuals regarding IBM code and application interfaces
·  Collaborate with other support centers and business units to provide seamless problem resolution
Auto req ID

93524BR
Required Education

Bachelor's Degree
Role ( Job Role )

Remote Technical Support
State / Province

AL QAHIRAH
Primary job category

Product Services
Contract type

Fixed Term - Short Term
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

CAIRO
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Any Bachelor's degree is a must; B.Sc. in Electronics/Communication/Computer Engineering is a big advantage
·  Excellent communication and problem solving skills
·  Fluent in Italian and good command of English
Skill-keywords

Italian
Engineering
Country

Egypt
Preferred Technical and Professional Experience

·  1 – 3 years of experience in Customer Support or similar fields
Secondary Job Category

Other Product Services
Eligibility Requirements

None
Position Type

Early Professional
Early Professional Track

Not Applicable - Professional Hire
New Collar Role

No