Guest Service Officer

Job description

Grand Hyatt Amman enjoys a prime location at the heart of Amman. Grand Hyatt Amman is only a 45-minute drive from Queen Alia International Airport. The 312 rooms equipped with an array of modern amenities and latest technology. For meetings and conferences, the hotel is well-equipped for hosting business and social gatherings of every description. Over 350 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.

The Role

The Guest Service Officer Will Contribute to the smooth and efficient running of the Reception within the Rooms Division

As a Guest Service Officer, you will be reporting directly to the Front Office Manager.

Key Responsibilities:

· Meets and greets all guests and assists with registrations.
· Ensures the strict control of room keys.
· Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
· Responds to the results of the Consumer Audit and ensure that the relevant changes are implemented.
· Prepares welcome cards and keys for arriving guests.
· Ensures accurate knowledge of hotels and tourism in the city/country.
· Reports “Lost and Found” items.
· Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
· Supports and embraces the spirit of “We work through Teams”.

Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests

Desired profile

Qualifications :

· Bachelor’s degree/higher education qualification/equivalent in Hotel Management or any related field.

· Very good level of English language.

· 0-1 year experience as a Front Desk Agent.