Banquet Supervisor

Job description

Banquet Supervisors coordinate with event planners, kitchen staff, and service teams to ensure the smooth flow of events, from preparation through service to breakdown. Typically, they lead a team of banquet servers, assigning tasks and maintaining a high standard of service. The Banquet Supervisor also handles guest inquiries, resolves any issues that may arise during an event, and ensures that all aspects of the event, including food and beverage service, meet established standards and timelines.

Strong communication skills, attention to detail, leadership abilities, and a deep understanding of banquet operations and customer service are essential for success in this role. Additionally, the Banquet Supervisor collaborates on inventory management, maintains banquet equipment, and ensures compliance with health and safety regulations to create memorable and seamless events for guests.

ESSENTIAL JOB FUNCTIONS:

· Oversee all aspects of banquet events, including setup, service, and breakdown, ensuring they proceed smoothly and efficiently.
· Supervise and lead a team of banquet servers and support staff, assigning tasks and ensuring they deliver excellent service.
· Act as a liaison between event planners, kitchen staff, and service teams to convey information and ensure the success of the event.
· Provide exceptional customer service to event attendees, addressing inquiries and handling any issues or special requests that may arise during the event. Ensure that all aspects of the event, including food presentation, table settings, and overall ambiance, meet or exceed established standards.
· Maintain a strict schedule to ensure that events progress as planned, including timely serving of dishes and any planned activities or speeches. Monitor inventory of banquet supplies, including tableware, linens, and other event-related items, and request replenishments as needed.
· Ensure compliance with health and safety regulations, including food safety guidelines, and take appropriate measures to prevent accidents or hazards during events. The colleague is responsible for all tasks of this job and other assigned tasks.

Desired profile

Qualifications :

What we'll love about you:

• Previous experience in a Food and Beverage service role preferred, at least 1 year.

• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.

• Ability to work effectively in a team-oriented environment and adapt to changing priorities.

• Physical resilience and ability to lift and transport luggage and other items as needed.

• Flexibility to work evenings, weekends, and holidays as required.

What you'll love about us!

• 12 complimentary nights per year at all Hyatt hotels worldwide.

• Discounted hotel stays at Hyatt not only for you but also for your family and friends from day one.

• 50% discount on food and beverages when dining as a guest at selected Hyatt hotels.

• Employee cafeteria.

• Free access to a multifaceted wellness platform in mental health care that inspires human growth.

• Continuous learning and development opportunities to provide you with a clear career path, as well as job advancement opportunities at Hyatt hotels worldwide.

At Hyatt, "We care for people so they can be their best." This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Well-being. Joining us means being part of the ever-growing Hyatt family, which has 1150 hotels in more than 70 countries and is recognized as a Great Place to Work. Being part of Hyatt means always having space to be yourself. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

Join a team that is humanizing travel. Connected. Sustainable. Here, everyone's role matters. The opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than a job; it's a career for caring individuals.