Senior Business Architect - Wealth & Personal Banking

Job description

Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Senior Business Architect.

Principal Responsibilities

Wealth and Personal Banking (WPB) is a global business of HSBC, providing retail banking and wealth management services to three customer segments: Personal Banking (mass segment), Premier Banking (affluent) and Private Banking, across 51 countries.

Digitalization is a key pillar of WPB’s strategy and a key enabler of its operating model. WPB has been investing >$1bn per annum in its digitalization priorities, primarily focused on introducing and enhancing capabilities in the mobile and internet banking channels.

The role of Business Architecture is to support the global Value Streams model; providing overarching principles and guidance to VS members, ensuring a coordinated approach to developing and implementing a cohesive business architecture infrastructure, building global capabilities that are re-usable, sustainable and that drive efficiency while meeting business outcomes and customer needs. The role holder will work collaboratively with WPB Business Architecture teams and Technology Architecture teams, attending decision forums to ensure any Business impact is well represented and considered. They will also coordinate the Business & IT Architecture forum to address escalations and address common Value Stream challenges in a timely manner.

·  Management of integrated, complete and up to date Future State Architecture artefacts that support WPB Target future state plans, supporting the annual funding prioritization process through development of initiatives that generate efficiency and commercial returns from implementation of the Target state
·  Ensuring timely decisions on architecture of capabilities developed by WPB value streams, in collaboration with WPB IT Architecture. While architecture decisions at the level of a value stream or a capability area (e.g., GPB & Wealth, Retail Banking) are expected to be taken within those areas, the focus of this team is on cross-value stream, WPB-level architecture decisions and on issues escalated for decision to the global WPB level
·  Defining clarity on high-impact components of the WPB business architecture that significantly affect direction of digitalization in key WPB markets and businesses (e.g., global vs. local capabilities, choice of patterns and approaches to mobile and web capabilities, etc.)
·  Putting in place and overseeing mechanisms to optimize reuse of capabilities across markets and avoid unnecessary product variation; identifying opportunities to further reuse the already existing digital assets
·  Supporting WPB value streams in definition of capabilities that are fit for purpose, in collaboration with WPB Technology stakeholders
·  Managing overarching change governance across business and technology for VS solution decisions e.g
·  Managing resolution of complex cross-VS solution design issues
·  Delivering on key HSBC Group-level business architecture priorities
·  Attending combined Technology and Business Architecture decision forums and following up with Architects / Business Owners for any items ‘escalated to executive level’
·  Supporting the coordination of the Business and IT Architecture forum, including the preparation of monthly agendas and preparation amongst participants
·  Maintaining WPB Business Services within the HSBC Group Service Catalogue, and owning the governance / change request process for updates
·  Run working groups to resolve issues and agree, implement and communicate process improvements to optimize reuse of capabilities across markets and avoid unnecessary product variation
·  Support adhoc Business Architecture queries, gathering business information to inform decisions
·  Managing (including capturing and socializing) the set of agreed business patterns for common business architecture problems across Value Streams
·  Deliver on key HSBC Group-level business architecture priorities

Requirements

·  Understanding of the retail banking and wealth management industry, including products, competitive landscape, regulatory environment and digitalization/innovation trends
·  Experience with Agile Ways of Operating, operational Value Streams and Business Architecture frameworks
·  Digital transformation operations and change delivery
·  Ability to grasp complex business and technology problems and design solutions to address these; understanding of technical design of digital capabilities across the layers of the technology stack
·  Analytical skills to derive insight from large amounts of imperfect data and information
·  Ability to take a commercial stance when evaluating architecture decisions
·  Experience working on a global scale (i.e. across time zone & geography and with remote teams) and navigating through a complex matrix organizational structure
·  Experience defining, establishing and communicating new/improved governance and processes and preparing executive presentations to support decision making
·  Experience Coordinating and/or leading decision-making forums
·  Knowledge of HSBC and WPB environment including strategy, products, processes, technology and people
·  Excellent communication, presentation and interpersonal skills
·  Strong stakeholder management / Relationship Management, with the ability to interact with and influence Senior Leaders as needed
·  Well-developed analytical skills and the ability to get into the details, while also seeing and understanding the big picture
·  Able to think laterally and take a pragmatic approach to issue resolution when necessary
·  Ability to bring clarity to ambiguous situations and problems
·  Capacity to work on multiple projects and prioritise effectively
·  Highly motivated and able to work independently, under pressure and proactively in a fast-paced environment with multiple deadlines
·  Demonstrate strong teamwork
·  Experience of working in a global environment, working across cultures and matrix structures, ability to embrace diversity
·  Positive, proactive and can-do attitude

You’ll achieve more when you join HSBC. 
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Issued by The Hongkong and Shanghai Banking Corporation Limited.