Manager

Job description

Job description

Why join us?

Data Operations (DATAOPS) is functionally responsible for all client related static data (Custody- SSV, entity, account & SSI data), covering all products/ asset classes within Global Markets business. DATAOPS has an on-shore and off-shore model with current staff located in HUB sites for on-shore support and the majority of the RTB staff split between Manila and Kuala Lumpur to provide full business resiliency.

What you’ll do:

Principal accountabilities for this roles as aligned to Group Leadership capabilities are as follows:

Understanding and translating Group Strategy into immediate business/function and aligning direction for self and teams

·  Understand customer needs and the business environment.
·  Ability to engage the offshore staff and build the knowledge of DATAOPS purpose, in larger scheme of things.

Setting world class standards and embedding these in immediate business/function area

·  Engage with all Regional Stakeholders and ensure regional service PLA are consistently delivered in the region for Full On-boarding, Partial Services and Ongoing Maintenance. 

Leading from the front by courageously setting and executing stretching goals for the immediate business/function area

·  Direct line responsibility of a DATAOPS team in offshore location i.e. Bangalore or Kuala Lumpur

Maintain enhanced service levels for the Product Area by improving the quality and productivity of offshore teams.

·  Develop staff to achieve business / individual goals, sharing knowledge and experience and providing assistance on referred issues.
·  Up-skilling of the existing team to increase process efficiency and facilitate the move of more operational tasks from regional teams.
·  Improve the employee engagement in offshore teams.

Authentically engaging a diverse range of stakeholders to deliver at pace

·  Establish and maintain strong relationships with peers on various product areas.
·  Enhance the existing subject matter expertise in offshore teams and harness talent to deliver at pace.
·  Manage escalations and communication of any identified issues while on-boarding or maintaining data.

Making considered decisions that protect and enhance HSBC values, reputation and business

·  Contribute towards addressing DATAOPS operational risk disciplines and audit findings.
·  Maintain HSBC internal control standards, including addressing control issues identified in the AM audit, working closely with Global Banking and Global Infrastructure support functions where cross-functional solutions are required.
·  To continually re-assess the operational risks inherent in the function, due to changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology.
·  With BCP established, test resiliency both directions periodically.

Requirements

What you will need to succeed in the role:

·  Experience in managing small sized teams in offshore service centers.
·  Strong results orientated delivery skills.
·  Ability to establish good working relationships with various stakeholders.
·  Good understanding of Markets & Securities Services products e.g. FX, Equities, Fixed Income Bonds or Derivatives
·  Excellent communication skills, both written and verbal, appropriate for interaction with colleagues and business partners at all levels.
·  Leadership skills to manage resources to improve customer service and productivity levels
·  Good decision making skills and ability to escalate as appropriate in complex situations.
·  Energy and enthusiasm with a positive ‘can do’ attitude and ability to self-start and motivate
·  Ability to manage resources to continually improve customer service and achieve productivity targets.
·  Graduate in any discipline with strong academic background
·  Ability to recognize areas for development.
·  Ability to identify operational risks and suggest mitigation plan to offshore regional head.

What additional skills will be good to have?

·  A good understanding of the overall securities industry from an operational and regulatory perspective. 
·  Knowledge of excel.  
·  Knowledge on MS Visual Basic is an advantage.