Credit Control Officer

Job description

Job Advert Details

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high caliber professional to join our team as a Credit Control Officer .

Principal Accountabilities

·  Calling customers who have delinquent debts with a very standardized engagement Model that purposely drive for the effective and efficient negotiation conversations, 
·  Handling inbound/outbound calls for dunning to ensure that services are delivered in a timely manner of high quality professional services.
·  Preparing and sending collection letters and emails as per the approved templates and strategy. 
·  Ensuring the fair treatment of our customers is at the heart of everything we do, both personally and as an organization.
·  Resolving customer queries/ complaints if required.
·  Maintaining HSBC control standards and follow Group Compliance Policy to minimize operational risk by:
·  Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines;
·  Ensuring strict compliance with government banking regulations; 
·  Timely implementing internal and external audit points together with any issues raised by external.
·  Maximizing cost effectiveness by meeting the set targets. 
·  Identifying gaps in daily process and provide suggestion to streamline process.
·  Providing feedbacks for delinquency and supporting statistics to line manager and/or relevant department.

Information

Educational and Relevant Experience:

·  University Degree in any major;
·  2 years of experiences in Collection role. 

Knowledge/Special Skill Requirement:

·  Ability to guide the junior colleagues/ newcomers to the right direction of the Bank.
·  Good at verbal and written communication skills (English) 
·  Critical thinking, ability to address areas of concern in conjunction with Risk.
·  Understanding of customers’ needs and delivering excellent customer services.
·  Possession communication and telecommunication skills.
·  Good knowledge about core banking products and system.

You’ll achieve more when you join HSBC. 

http://www.hsbc.com/careers 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited