RSA Reimbursement Agent with German and English

Job description

Allianz  is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position.

We are  ONE  of the  4 Global Centers of Competence  that Allianz Partners has around the word and we deliver back office and front office assistance and claims management services for customers or Allianz entities based in: Germany, Austria, Switzerland, Ireland, Italy, Romania or for Global Contracts;

We  CARE  about us as a team the same We  CARE  about our customers;

We  DARE  to have fun the same we  DARE  to look for solutions or improvement;

We  CARE  about nature, children, about the world the same we  CARE  about our own development.

KEY RESPONSABILITIES :

 

·  The qualified initial processing of incoming orders according to compliance rules
·  Control of orders through an active and professional order tracking
·  Customer and service provider support via phone
·  Ensuring service and quality order processing using appropriate and also cross-team measuring
·  Ensuring the commissioned scope of services taking into account the customer requirement
·  Archiving/documentation of all necessary information
·  Processing incoming complaints considering the specified service levels
·  General administrative tasks (office organization/administration)

 

PROFILE KEY REQUIREMENTS :

 

·  Experience in the customer service sector, in areas such as real estate or insurance, craft business or call centers carry an advantage
·  Completed trainings for commercial or technical qualifications (e.g., roofers, heating, air conditioning and plumbers, bricklayers, electricians, etc.)
·  Strong communication skills on the telephone and Support for customers
·  Good knowledge of MS Office (Excel, Outlook, Word, Power Point)
·  Ability to work independently, carrying solid organizational skills (Dispositional skills)
·  Very good knowledge of German, both spoken and written

46702 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

The benefits we offer, besides our great way of living at work, are:

 

Foundation:

 

·  Monthly Budget on Benefit Platform
·  Subscription to private medical services provider
·  Gift tickets for Easter and Christmas on Benefit Platform

 

Health and Well-being:

 

·  Gym Discounts or vacation vouchers
·  Additional vacation days based on seniority in AZP
·  Corporate seminars

 

You grow:

 

·  Local and International Career opportunities
·  5 different Volunteering Teams you can be part of Wide training curricula
·  All you can read with LinkedIn Learning & Bookster

 

Attractive compensation package:

·  Fixed salary compensation + performance bonus