Manager Platform Operations eCommerce

Job description

Country: Netherlands
Job Function: Digital

State / Province: Netherlands
Position Type: Full time

City / Location: Amsterdam
Brand: adidas

Relocation: Yes

Somewhere, in one of our workshops right now, the future is taking shape. We are constantly working to redefine the way clothing and footwear transforms the pitch, court or course. This is what drives us: the feeling of discovery and the urge to innovate. When we create a product that makes our hearts beat faster, we know we’re onto something.

If this sounds inspiring, you might be one of us: Someone who loves to create the present, as well as shape the future. There’s a reason adidas has been at the forefront of defining sport for more than 60 years: We never stand still. Everyday, we work to improve everything we create.

At adidas, interesting, amazing and inspiring aren’t just ideas. They are what we do every single day.

Purpose & Relevance for the Organization:

· The Adidas platform landscape is rapidly transforming we need talented multi-taskers who can drive value from this landscape for the WE market.
· Manage day to day operations for the WE eCommerce storefront.
· Develop key relationships and drive KPI’s.
· Knowledge and passion for Data Science and data driven processes is a big plus.

Key Responsibilities:

· Manage day to day operations of the Adidas EMEA Salesforce Cloud Commerce storefront.
· Foster an environment of continuous learning and value driven work ethic.
· Tackle urgent issues, implement learning process and long term continuous improvements.
· Support business initiatives by functioning a tech-enabler. This involves understanding business needs proposing creative solutions.
· Determine relevant KPIs and drive results from multiple teams (in Amsterdam and Germany).
· Drive meetings with Merchandising/Marketing Activation to plan key sales.
· Drive meetings with infra and IT Operations teams to ensure platform stability and overall customer experience are running at peak efficiency.
· Site performance improvement and build/release stability are top among the multiple priorities.
· Continuous enhancement of a Data Driven approach to operations is a key goal for our team.

Key relationships:

· Merchandising team eCommerce Europe for product data management.
· Activation Team eCommerce Europe for understanding the upcoming sales and ensuring the customer is getting the right experience.
· Various IT Operations teams based in who Herzo support the following
· Salesforce Cloud Commerce
· Stibo PIM
· Order Management Systems
· TIBCO
· CMS
· Business teams based in AMS who support the following
· Adobe Site Analytics
· A/B testing
· Performance management using SOASTA.

Knowledge, skills and abilities:

· Feel comfortable working in a complex and fast-paced environment.
· Good understanding of technical and commercial e-commerce.
· Fluency in English (written and spoken), additional European languages beneficial. Communication is key in this role.
· Global mind-set and international background.
· A high level of analytical thinking, eye for detail and ability to manage expectations in difficult situations.
· Experience in working in eCommece in fashion/retail industry is a big plus.

Requisite Education and Experience / Minimum Qualifications:

· University degree in IT.
· 3-5 years’ experience in a consumer-direct channel role, preferably in operations.
· Experience in multinational companies
· Fluency in English (written and spoken)
· Very good MS Office skills

Take a glimpse into working at the adidas Amsterdam: goo.gl/ExrFRP