Waiter / Waitress

Job description

Key tasks

• Welcomes guests and provides a high standard of restaurant service
• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behavior
• Helps increase the restaurant's revenue through his/her sales efforts
• Provides a friendly and personalized welcome for guests
• Offers an attentive service to guests, adapting to any constraints
• Heeds any remarks made by guests and ensures follow-up
• Promotes the F&B offer
• Promotes the Mercure 'Grands Vins'
• Conveys the image of the hotel
• Reports to work in prescribed uniform and well-groomed.
• Reports to the Captain Waiter at the start of shift to receive necessary instructions for the shift, side duties assigned, floor assignment, menu changes, guest comments and complains
• Performs mise-en-place at the prescribed hours.
• Checks all trays and trolley in the station, table complements, flatware, glassware, linens, are clean and well set up.
• Checks the floor area in the station is clean.
• Checks the Service Station for completeness of stocks in operating supplies, condiments, glassware, chinaware, and flatware.
• Knowledgeable of all food and beverage items in the menu, items on promotions and daily special menu, its ingredients, method of preparation, portion size and presentation.
• Equips himself with pen and lighter at all times.
• Greets and seats guest entering the outlet.
• Takes orders of the guest accurately and re-confirms guest’s orders each time.
• Practices suggestive selling to boost food & beverage sales, at the same time increase guest satisfaction.
• Accomplishes and forwards captain order slip to the kitchen for orders of food and for drinks to the supervisor.
• Follows up and picks up food orders from the kitchen and drinks from the bar.
• Capable of serving food based on sequence of service established for the outlet.
• Serves all accompaniments and condiments together with the food.
• Confirms satisfaction with the guest, and informs supervisor or manager immediately in case of guest complains.
• Observes guests without obtruding to provide any additional service required.
• Presents the guest check/bill to the guest in a folder.
• Returns the change of the guest promptly in a folder.
• Ushers guest out of the outlet and expresses appreciation to the guest.

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Food and beverage
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

· Good interpersonal skills and self-confident
· Guest oriented and service minded, with attention to quality
· Sales oriented
· Dynamic
· Good presentation
· A thorough and organised approach
· Physical staying power
· Ability to perform under pressure

·  Excel
·  Word
·  HACCP
·  Micros