Hotel Service Agent
Osaka, JAPAN Hotels - Restaurants
Job description
Job Description
· Main role is to provide consistent housekeeping service: maintaining overall guestroom cleanliness including making beds, dusting and bathroom upkeep, as well as public areas and other areas of the hotel according to set standards and procedures
· Replenish guest supplies
· Attend daily briefings with Supervisor
· Ensure guests’ requests are promptly and courteously met
· Reports damage or malfunction in hotel rooms/areas to Supervisor
· Maintains a Section Room Report and daily productivity report
· Report lost and found articles to the Housekeeping Office
· Handle guest complaints and immediate reporting to Supervisor
· Report unusual behavior/ activities in guestroom, floors/ public areas to Supervisor
· Record Room Status in allocated section accurately
· Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
· Respect guests’ privacy and safety.
Qualifications
· Work Experience in 4- 5 star hotel in a similar role or strong desire to learn.
· Possesses English or Japanese verbal skills
· Friendly and pleasant disposition with people interaction skills.
· High level of personal cleanliness and grooming.
· Great attention to detail
· Physically capable as some lifting is involved
· Eligible to work in Japan.
Additional Information
· Part of the International Accor global and hotel team.
· Employee meals while on shift, laundry, yearly anniversary stay.
· Career progression within the hotel and the Accor network.
· Work within a progressive team.